-If you are not completely satisfied with your purchase for any reason we offer a 15-day money-back guarantee from the time you receive the goods. Please email us at email@example.com within that time and we will try to resolve the issue or refund the amount at the earliest.
-This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product.
-We offer free non-obligatory refunds and exchanges if they are for single vision. For bifocals and progressives, we refund or exchange the frame cost only. All products must be returned to BeatBlu address in their original condition. All postage and insurance costs are to be paid by the buyer.
-We recommend that you return the product via Registered post so we can track your returns and issue instant refund.
-Buyer is responsible for any risk of lost, theft or damaged goods during transit. BeatBlu will not be responsible or parcels lost or damaged in transit if you choose not to insure..
After ordering online, you will receive an email confirmation, containing your order details (only if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier (Australia Post) within 7 days. However if the goods are unavailable delivery will take a little longer.
Some delays can be expected during the Covid-19 pandemic.
If you wish to query a delivery please contact us at firstname.lastname@example.org