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FAQ

Can I change my shipping address after ordering my glasses?

Yes, you can change the shipping address but only before the order status is Dispatched. You can change the address within 2 days from the time order placed. However, once the product gets dispatched, it will be delivered only to the address mentioned already.

How long will it take to receive my prescription eyeglasses?

Prescription orders can take up to 21 business days to process from time of initial order. Orders will ship from our optical lab in NSW using AusPost Courier. International orders may take longer due to local government and customs processing.

What Payment Methods Are Accepted?

All Cards types are accepted and PayPal.

Do You Ship Internationally?

Yes, We do Ship internationally using Australia Post express postage.

Do I have to pay anything to return my items?

Yes, if you are not fully satisfied with our products, you can send it back at your shipping cost.

How do I return an item?

If you are not fully satisfied with our product, please contact us to organise the return of purchased item.

Where can I get my prescription?

You can get a copy of your prescription from your most recent eye test from your optometrist. It is important to use a valid prescription. If you have an expired prescription we recommend you to have another eye test.

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